6.2  

Features for General Incoming Traffic 
 

Feature  
Setup  
Testing  
Call signaling  
Set up call signaling (for station and groups):
Station view: Activated features, Call signaling, internal and external.  
Change the ring cadences throughout the system:
Tones and ring types  
Set call signaling for an internal call.  
Set call signaling for an external call.  
Call the station from an internal station.  
Call the station from an external station.  
You should be able to hear distinctive rings.  
Call Waiting Tone/Call Waiting  
Enable system-wide call waiting when busy:
Intercept / Attendant, Call waiting on busy  
Enable immediate call waiting when busy by port:
Trunks | Parameter/General Flags, Enable immediate call waiting when busy  
Call waiting for internal calls:  
If an internal station is busy, the calling party receives a busy signal. Five seconds later, the busy party receives a display message indicating that a call is waiting, and the call waiting tone is activated. For the calling party, the busy signal changes to a ring tone. The busy party can answer the call using the "Accept call waiting" function.  
Call waiting for CorNet:  
Call waiting is activated immediately.  
Immediate call waiting when busy for internal calls:  
If an internal station is busy, the calling party receives a ring tone. The busy party is informed that a call is waiting by a display message and a call waiting tone. The busy party can answer the call using the "Accept call waiting" function.  
Call Waiting Tone: (external calls)  
If a busy internal station receives a call from the public network, the busy station immediately receives a message indicating that a call is waiting. Any ISDN information (CLIP) is displayed on the screen if the calling party has enabled this feature.  
Call Management (CM)  
Settings | Incoming calls  
-  
Call Forwarding-No Answer (CFNA) With a Timeout  
Call Forwarding (CF)-Busy and No Answer  
Call forwarding  
Call the station.  
The call must be forwarded to the programmed destination in accordance with the programmed period of time.  
Subscriber Groups  
Group call  
Group Call with Busy Signaling  
Groups/hunt groups  
Call the group's station number.  
The stations in the group should ring.  
Hunt Group  
Configure a hunt group:
Groups/hunt groups  
Set CFNA time:
Call forwarding  
Call the hunt group number.  
The first station rings.  
If the call is not answered or if the station is busy, the second station rings.  
Uniform Call Distribution (UCD)  
UCD groups  
Call the UCD group.  
The logged-on agent who was idle the longest receives the call.  
If all agents are busy or unavailable, the call is placed in a defined queue.  
Queues (UCD)  
UCD groups  
Call the UCD group.  
If all agents are busy or unavailable, the call is placed in a defined queue.  
Call prioritization  
UCD parameters  
-  
Work Time (Wrap up)  
UCD parameters  
Set up a call.  
Terminate the call.  
Call the UCD group again.  
No calls are signaled to the UCD station for the configured work time.  
Recorded Announcement / (MOH) with UCD  
Announcement  
Announcement devices connected to SLA boards are called directly (announcement and music on hold only).  
Announcements via TIEL connections can be tested only if they have been registered as a wait queue for UCD or as an announcement for announcement before answering.  
If announcement devices are connected to SLA boards, the corresponding announcement or music on hold must be played.  
If they are connected to a TIEL board, the announcement must be played when an ACD/UCD group is called.  
Overflow With UCD  
Call forwarding  
Do not answer a call to the UCD group.  
After the call forwarding-no answer time has expired, the call is signaled at the overflow destination.  
Automatic Incoming Call Connection (AICC) With UCD  
UCD groups  
-  
UCD Home Agent  
UCD groups  
Configure a UCD home agent.  
Call the UCD group.  
The call is signaled at the home station.  
Silent Monitoring  
Station view: Flags, Silent Monitoring and Override class of service on  
Set up a call.  
An internal station overrides another station.  
Caller List/Station Number Storage  
Class of service:
Station view: Flags  
Caller list mode:
Flags  
Call a station and hang up the phone.  
If a Caller list key is programmed, the LED must light up. Otherwise, retrieve the entries from the caller list via the menu or by entering a code (*82).  
Call Pickup Within Call Pickup Groups  
Configure pickup groups:
Call Pickup  
Program pickup key:
Key programming  
Call a station in a pickup group.  
Use the pickup key or enter *57 to pick up the call from another station in this pickup group.  
Call Pickup from an Answering Machine  
Configure port:
Station view: Activated features  
Configure DSS key:
Key programming  
Call the answering machine.  
After the answering machine has answered the call, press the programmed DSS key to pick up the call from the answering machine.  
Fax Waiting Message/Answering Machine  
Configure key:
Key programming  
Place a call to the appropriate extension.  
The programmed key will light up when the call is answered.  
Deferring a Call  
Configure key:
Key programming  
Call an internal station that has the keys programmed.  
Press an available trunk or call key on this telephone to set up an outgoing connection.