2.5.5	Maximum Number of Devices for Special Cases

This thumb rule can be used to calculate the maximum number of terminal devices for specific configurations. The formula for the calculation is as follows:

First, all resources required for other interfaces (e.g., trunks) are deducted from the maximum number of points. This value is then divided by the points for a specific terminal device. The result obtained thus indicates the maximum number of devices of that type.

If all terminal devices have a specific feature (e.g., CTI control), then the points for CTI-controlled devices must be added to the points for the terminal device. The formula for CTI-controlled terminal devices would thus be:

It is also possible to conceive of further tables, e.g., for a system with attendant consoles and ACD agents. In this case, the points required for the trunks, attendant consoles and ACD agents must be deducted from the maximum number of points. The formula for the calculation would thus be:

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