9.9.11 IVM | Additional Settings/General

9.9.11	IVM \| Additional Settings/General

Settings | Auxiliary equipment | IVM | Additional settings | General

The menu item General is used to make general settings that are common to all mailboxes.

To access the dialog box, double-click the Integrated Voice Mail (IVM) (only if an IVM card is plugged-in)Additional settings button on the tab.

9.9.11.1

"General parameters" area

Max. mailbox no. length

Here the maximum length of the mailbox number can be defined.

Setting range: 1 to 8 places.

The default value is 3 places.

Max. message length (sec)

This is the length that is available to the caller to have a message recorded (maximum length of the arriving message in seconds).

Setting range: 1 to 1200 seconds.

The default value is 120 seconds.

Min. message length (sec)

The minimum connection time needed for a message to be recorded.

Setting range: 1 to 10 seconds.

The default value is 1 second.

Max. messages per mailbox

The number of messages that the station can save on the telephone for further processing.

Setting range: 1 message to 255 messages.

The default value is 5 messages.

Length of mailbox password

The length of the mailbox password states how many characters the user must enter when changing the password.

Setting range: 3 to 8 places.

The default value is 6 places.

Help announce. timeout (sec)

This is the time after which the help announcement is switched on when the user calls the mailbox and activates no other input.

Setting range: 1 to 5 seconds.

The default value is 3 seconds.

Help announce. repeats

The help announcement is repeated as often as is set here.

Setting range: 0 to 5 repetitions.

The default value is 3 repetitions.

Attempts to send message

If the user has configured a message service, the IVM tries to send a message, with the corresponding number of repetitions, to the call number input.

Setting range: 1 to 255 repetitions.

The default value is 3 repetitions.

Attempt to send notification every (min)

The IVM tries to send the set number of repetitions for messages in the time input here.

Setting range: 1 minute. to 60 minutes.

The default value is 15 minutes.

It should be kept in mind that the setting of the two values (the number of attempts to send the message and the time to attempt to send the message) should result in a combination that makes sense.

General fax intercept

The Fax intercept destination to which the IVM should normally send incoming faxes must be specified here. Mailboxes with the COS 5 or 6 may have a different fax intercept destination; for all others, the destination defined here is used.

Setting range: Valid internal Fax number

Default value: none

Standard lang.

The standard language selected here is transmitted to the settings of the individual mailboxes.

Language 1, 2 and 3 are available for selection. You can determine which language is involved via Maintenance | IVM (only if an IVM card is plugged in).

Message length live recording

Maximum length for voice recording (Live Call Record).

Setting range: 1 - 60 minutes

Default value: 5 minutes

Sorting messages

Controls the announcement of new, i.e., undeleted messages. On selecting LiFo (Last in - First out), the most recent messages are announced first. On selecting FiFo (First in - First out), the oldest message is announced first.

Autom. deletion of old messages after number of days:

This involves the automatic deletion of all or only retrieved mailbox messages that have not been saved following a definable period of time. To delete mailbox entries, checkmark the checkbox (to the left). You can now enter the time in the Edit field (to the right).

In the drop-down list, you can define whether all or only heard mailbox entries should be deleted.

In IVM2.0, only the default value all can be selected.

Setting range: 1 - 90 days

Transfer behavior

This defines the transfer behavior of the IVM. The following can be selected: Blind transfer, Wait for ring or Wait for answer.

Transfer behavior

Description

Blind Transfer

Blind Transfer is the unmonitored attendant console. The call is switched as quickly as possible (Transfer before answer). It is not possible to switch to a busy destination with call waiting rejection. In this case, the call is sent to the mailbox of the destination station (if available) or returned back to the transferring mailbox. A call which was switched by "Blind Transfer"/"Transfer before answer" cannot be rejected by the called station.

Ring

Ring is the partially monitored attendant console. The call is switched as soon as the destination is called (Transfer before answer). If the destination station is busy and no call waiting is possible, "Ring", in contrast to "Blind Transfer", offers the option of either being switched again after a timeout (30 sec) or, in the case of an AutoAttendant mailbox, dialing another destination.

Answer

Answer is the fully monitored attendant console. The call is only switched if the destination station accepts the call (Transfer after messaging). The options in cases where no switching was possible analogous to those for "Ring". The waiting time for the call to be accepted can be configured via a time parameter in the range of 10 to 60 seconds (default: 20 seconds).

The default setting is Blind Transfer.

Regardless of this parameter, switching for a callback to the caller and for Fax calls always occurs with Answer and Blind Transfer, respectively.

User interface switchover to Xpressions V3 interface

Here you can define whether the IVM should respond with the Xpressions 450 interface or the Xpressions Compact interface.

Name selection

Here you define whether or not the "Name selection" feature is to be generally allowed.

Caller no. announcement

If the station is monitoring the mailbox, the call number of the caller is either announced or suppressed.

The default setting is that the station doesn't get the number announced.

Call number length delimitation

If a call number length restriction has been activated, only call numbers up to the length of the mailbox call number can be dialed from the IVM for outgoing calls (AutoAttendant speed dialing, substitute call, message call). In cases where longer call numbers have been configured, no connection is established.

The parameter is activated by default.

Repetitions of Announcement at AutoAttendant

The greetings in an AutoAttendant mailbox are repeated as often as defined.

Setting range: 0 - 5 repetitions.

The default value is 3.

Time until announcement of AutoAttendant

Time after which the announcement of an AutoAttendant mailbox is repeated.

Setting range: 1 - 5 seconds

The default value is 3.

Announcement before voice recording

Specifies whether the start of voice recording (Live Call Record) should be signaled with a voice prompt or warning tone (Beep) or whether no signaling (none) should occur before the voice recording.

9.9.11.2

"Recording quality" area

This area controls in which quality greetings and messages are to be saved. This depends on the amount of memory space used. The following options are available:

•	Memory-optimized greetings and messages (less memory space required)

•	Greetings in HiQuality and memory-optimized messages (medium memory space required)

•	Greetings and messages in HiQuality (more memory space required)

9.9.11.3

"AutoAttendant announcement behavior" area

This area determines which voice files are played for a caller by the EVM Auto Attendant (EVM: Extended Voice Mailbox). The following checkboxes can be activated or deactivated:

Checkbox

Default

Announcements

VP before transfer1

deactivated

•	"Please wait, you will be connected..."

VP transfer result

activated

One of the following announcements are played:

•	"The station number does not exist."

•	"The station is busy."

•	"The station is not responding."

VP intercept

activated

One of the following announcements are played:

•	Two combined announcements: "You are being connected with the operator." "Please wait."

•	"You are being connected with the mailbox of the station."

•	"Please wait, you will be connected..."

VP before release

activated

One of the following announcements are played:

•	"Please call later."

•	"Thank you. Goodbye."

•	"The mailbox number is invalid."

1VP: Voice prompt

HiPath 3000/5000 V9, Manager E, Administrator Documentation, Issue 7		up

Disclaimer & Copyright	ID: P31003H3590M1000176A9	2012-06-25