8.19.1 Transfer | Communication

8.19.1	Transfer \| Communication

File | Transfer | Communication

The Communication tab allows you to set up various types of transfers between the communication system and your PC.

The settings in the interfaces must correspond to those in the communication system.

Example:

If you select either the Modem or the ISDN options, you must enter a number via which the communication system can be accessed before a connection can be established. For example: 9,14084921234...890.
In this case, because the connection is to be set up by the automatic attendant and the standard number of the IMOD has not been changed, the connection is established from a PABX (9,) followed by the local or long-distance number and then the (...890).

8.19.1.1

Area: Access

Direct

If your PC is connected directly to the communication system, you should select the Direct option. To use this option, the PC must be connected to the communication system via a null modem cable.

Modem

If you have a modem connection between the communication system and your PC, select the Modem option. When this option is selected, the communication system displays a text box where telephone numbers can be entered.

To ensure proper functioning, the settings under Modem parameters, Modem type, and Init string might need to be adjusted (see Program options Communication).

ISDN

The ISDN option is only activated if the PC is equipped with an board and if capi.dll is installed. With this option, the communication system is accessed via a B-channel. Internally, access is provided through the second ELIC component (digital modem). The digital modem number can be configured in Transfer | Callback connection.

RMM Client

This option makes it possible to access the communication system via an RMM (Remote Management Machine) server application.

This type of access is used in remote centers for the administration of the communication system.

The RMM server application runs on a PC server and independently administers the digital and analog trunk access.

The connection between the PC and the RMM server occurs via LAN.

Call number

If you select either the Modem, ISDN or RMM Client options, you must enter a number via which the communication system can be accessed before a connection can be established.

RMM Server

The RMM Client option displays the name of the server on which the RMM server application runs. The computer name is entered in Program options Communication.

IP-HiPath

This option makes it possible to access the communication system over a LAN via the HG 1500 card or the LAN interface.

IP-IVM

This option enables LAN access to the IVM via the direct LAN connection.

IP address

In order to set up a connection, the IP address via which the communication system can be reached must be specified for the IP-HiPath and IP-IVM options.

Disconnect following action

By default, the connection is automatically terminated after an action has been implemented (e.g., Read/write database or Maintenance). It is not possible to terminate the connection for ISDN and modem connections. This allows you to execute several actions sequentially (Read customer database -> Event Log ,...).

The connection must be released manually using the Hang up button, or - if no additional actions are executed - is automatically ended after an adjustable time. This time can be set under Program options Communication.

Hang up

Releases/Terminates a modem or ISDN connection.

8.19.1.2

Error signaling option

If error signaling is active, incoming error messages are saved in the error file (*.err). The name of the error file can be defined in Program Options I General. If no file name is specified, the error messages are stored in the file ERRORSIG.ERR. In order to read the error file, the file must be copied and then opened with a text editor.

Here, you can also activate an acoustic error warning.

When an error is detected, and error warning is active, a pop-up window appears with an appropriate error message. The error is also indicated by an acoustic signal (every 5 seconds for approx. 1 second) and by a flashing icon (flash rate: 500 ms) in the task bar. The acoustic warning and the flashing symbol can be deactivated using the Close button in the pop-up window or by closing the pop-up window.

Start

If the Start button is pressed, HiPath 3000 Manager goes into receive mode for error messages.

Minimize

The Minimize button can be used to minimize HiPath 3000 Manager to an icon on the desktop.

If the communication system could not send the same error message five times in sequence (remote modem or remote PC not ready) this error message is only sent when a new error occurs.

8.19.1.3

Area: Route

PIN code

The customer can program an individual six-digit PIN code in the system administration (Remote service, Accesses). To set up a connection to a digital modem, this individual code must be entered in the PIN code field. The default PIN code will not work with a digital modem. This means that the customer must explicitly allow the access to the modem by entering this PIN code.

If necessary, the PIN code can be reset to the default value using the password-protected system administration function (terminal only, i.e., not HiPath 3000 Manager).

If the station PIN is reset and the customer database is loaded to the system in Delta mode, the PIN number in the system is not set to 00000. In order to transfer a PIN number to the communication system, delta mode must be deactivated and the Call charges option activated.

8.19.1.4

Area: Connection setup

When either Modem or ISDN is selected as the access, you can select between the two connection setup options (Callback active or Service call via code).

If no option is selected, this means a direct connection setup (without callback).

Callback active, Index, Suffix dialing

In this mode, the DID number of the IMOD/ELIC is dialed, and a callback password is entered for the subsequent query of the logon password. The system checks this callback password and then allows you to enter the station number to which the callback should occur (provided the password is valid). The PABX releases independently. Then the service call number and the suffix belonging to the callback password are dialed in the communication system.

The communication system can administer up to 6 different callback passwords and their associated Transfer | Callback connection.

Service call via code

This option differs from the usual callback procedure because the start of the callback isn't initiated by HiPath 3000 Manager itself, but by the selection of a code or via the service menu on the system telephone of the communication system.

For example, if the selected access method and action are ISDN and Read/write database, respectively, and if Service call via code is activated, pressing the HiPath 3000 ManagerSystem -> PC button will cause to immediately switch to receive mode and to wait for the incoming service call.

The waiting time for the system call in the service center is limited to 15 minutes and can be ended manually at any time by the service technician.

As in the case of a callback, only the destinations set up under Transfer | Callback connection (with the option of manual suffix dialing on-site) can be reached.

The service call is primarily used after the initial startup of a communication system, e.g., when the system data is not known at the remote center.

8.19.1.5

Read/write database, System -> PC, PC -> system option

Read/write database can be used to transfer the CDB from the communication system to the PC (System -> PC) or to load the active CDB from the PC to the communication systems PC -> system). Depending on the communication system, this procedure takes between two and six minutes.

Note that a read is always implemented first in order to have an error-free customer database even if a transmission error should occur.

When the CDB is downloaded from the communication system, it is always assigned the file name lastload.kds. In the process, all changes that were undertaken on the existing lastload.kds file are overwritten. If the existing file should be retained, it must be renamed beforehand (e.g., via Save Customer Database As).

The following options are available for applications connected to HiPath 3000 Manager E via the OLE port:

•	Read CDB with IVM. The CDB is load with IVM.

•	Read CDB without IVM. The CDB is loaded without IVM.

Load IVM data, System -> PC, PC -> System

If IVM Download is activated (default setting), the IVM data is transferred from the communication system to the PC using the System -> PC button. If IVM Download is deactivated, only the CDB is transferred.

If IVM Upload is activated (default setting), the IVM data is transferred from the PC to the communication system using the PC -> System button. If IVM Upload is deactivated, only the CDB is transferred.

Delta mode

Delta mode can only be activated when a CDB read from the communication system was loaded. The option has a gray background when a customer database has been loaded from the hard disk.

When Delta mode is active, only the changes made since the last Read database are written into the communication system. If, for example, only a station name is changed, then the transmission time is drastically reduced. In order to determine the delta data, the loaded/active CDB is compared with the lastload.kds file, which is automatically created and stored on the hard disk whenever the CDB is read.

Following every successful delta transmission, a log file is created in which the transmitted data is recorded. A dialog box is displayed to allow you to specify the name of the log file. If no name is explicitly specified for the log file, a log file named delta.log is generated automatically. The Log file contains a paragraph in its header in which the compared customer database names and the creation data are listed. The creation date of the reference customer database is the date on which the customer database is stored on the hard disk. The creation date of the delta customer database is the PC time at which the delta transmission was triggered.

If the database was manually stored or was stored by the communication system by means of the automatic store function (see Program options General), it can no longer be loaded from the PC into the communication system in Delta mode. If you use Delta mode, the changes that you made before you saved will not be transferred.

Only the customer database that is currently loaded in the communication system should be transmitted. An older customer database may not be transmitted into the communication system in this manner.

Call charges

Activating the Call charges option causes the contents of a particular memory area (RDI = ReaD or Init) of the communication system to be overwritten by the customer database. This data contains values that can be only read or initialized.

It makes sense to select this field when exchanging the motherboard so that all data can be completely taken over or when resetting the following data:

Call charges

Counter for the features activated in the communication system

Station code lock

The following data is also overwritten:

External call forwarding destinations

activated call forwarding by station

Messages sent (message waiting)

Call forwarding destinations

Codeword for enabling the mobile telephone

Cordless base station data

Hardware

Activating the Hardware option causes the data of a particular memory area (ROM = Read Only Memory) of the communication system to be overwritten by the customer database. To the greatest possible extent, this data is hardware settings that are not to be changed.

Selecting this field can be useful when replacing the motherboard or when modifying the HW configuration. Once the customer database has been loaded, the communication system implements a hard restart which synchronizes port allocation in the system with the customer data which has just been imported.

The following data is overwritten:

Baud rate of the V.24 interfaces

Call forwarding destinations in the CO

Volume setting of the system telephone (loudspeaker and headset)

Display setting of the system telephone

Ringer volume of the system telephone

Sent or received info texts

Telephone type, by port

Card type, by slot

Registration status of the mobile telephones

Serial number of the mobile telephones

ACD port assignment for ID recognition

8.19.1.6

Online option

If you want to access the communication system quickly, you can use Online mode. In this mode, system telephone operating elements are displayed on the screen. You can use these to emulate an Assistant T terminal (a telephone from which you can program the communication system). Your changes take effect immediately. It is not necessary to download and then upload the CDB. To use this feature, you must know how to program using Assistant T.

The entire online protocol is recorded in a log file. A dialog box is displayed to allow you to specify the name of the log file. If no name is explicitly specified for the log file, a log file nameddelta.log is generated automatically.

The changes made in online mode to the CDB in the communication system have no effect on any loaded or active CDB in HiPath 3000 Manager.

In order to configure features for each individual station (e.g. associated call forwarding for a dummy port), the items DISA class of service and Associated dialing/services (see Station view: Flags) must be enabled for the online port.

The online port features can be administered via the last station port of the communication system:

•	Station 40 with call no. 70 in the Hicom 150 E Office Point/One/Start

•	Station 124 without call no. in HiPath 3150, 3250

•	Station 376 with call no. 687 in the Hicom 150 E Office Com, HiPath 3500, 3550

•	Station 376 without call no. in HiPath 3300, 3350

If the communication system was accessed in online mode, the last station port is identified in HiPath 3000 Manager with ONLINE CARD XX-1.

Online mode is no longer possible once the last station port has been assigned to a card.

In Online mode, the user interface is identical to that of Assistant T. The system telephone shown provides an eight-line display, three control keys, and eight function keys. A loudspeaker and service keys are also available. You can click the buttons with the mouse, or use your PC keyboard to make entries.

The function keys F1 through F12 on your PC keyboard have the following functions:

Key

Seizure

Online Help

DSS key 2

DSS key 3

DSS key 4

DSS key 5

DSS key 6

DSS key 7

DSS key 8

DSS key 1

F10

ENB enter key

F11

Service key

F12

Loudspeaker key

8.19.1.7

APS transfer option

If you select the APS transfer option you can transfer the entire system software from the PC to the communication system. You use the 'APS transfer' feature to replace the Application Processor System (APS) in a communication system from a service center (remote service). APS transfer is implemented in the same way as downloading a customer database. APS transfer can be completed either directly or remotely using an analog or ISDN modem.

When the APS is transferred to a system in a different time zone, the APS is switched at the time specified in the remote communication system.

If the APS transfer field has a gray background, the FST file was not opened correctly.

8.19.1.8

Maintenance option

On selecting the Maintenance option, further dialogs to set parameters for remote maintenance of the communication system are displayed (see Section 8.19.2 "Transfer | Communication | Maintenance").

8.19.1.9

Security option

The Security option displays the Change password, User administration and Protocol buttons.

Change password

When you select this option, a Change password in system dialog box is displayed. This dialog box allows you to change the current password used in the communication system. The change is immediately executed.

User administration

When you select this option a dialog Security | User administration is displayed where the user administrator can define new users and assign them to a user group. Existing users can be deleted.

Protocol

When you select this option, the Security | Protocol dialog box is displayed, where the revisor can control the security data records.

8.19.1.10

Transfer texts option

Transfer texts can only be activated after an LNG (language) file has been opened via File | Open customer database. You can use this option to set the "Transfer texts" mode for loading languages. The Transfer texts button appears.

Clicking the Transfer texts button initiates the loading of the languages that were selected earlier via the Transfer | Loadable texts dialog. The system first checks whether the text language stamp and the system stamp are identical. The text language transfer is rejected if the stamps differ. If they are identical, the communication system switches to receive mode, and the required RAM is made available. The data is then transferred. The communication system automatically performs all additional steps once the transfer is complete.

HiPath 3000/5000 V9, Manager E, Administrator Documentation, Issue 7		up

Disclaimer & Copyright	ID: P31003H3590M1000176A9	2012-06-25