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| HiPath 3000/5000 networked
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| Agents active simultaneously in system
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| Agents in OpenScape Contact Center
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| HiPath 3550/HiPath 3500: 150
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| Agents active simultaneously in system
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| HiPath 3550/HiPath 3500: 32 (64 with positive evaluation with the Performance Tool and project-specific approval)
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| Note: When connecting other call center solutions, the number depends on the evaluation using the Performance Tool.
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| Allowed list, short (10 entries with 32 digits each)
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| Allowed list, long (100 entries with 32 digits each)
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| Direct trunk access - denied list, short (10 entries with 32 digits each)
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| Denied list, long (50 entries with 32 digits each)
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| Number (B channels) in system
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| Number of external waiting calls per telephone
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| Number of internal waiting calls per telephone
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| Missed calls list - used by telephones
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| Number of entries per list
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| Number of lists in system
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| Number of lists per telephone with display field or user group
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| Number of digits per entry
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| 25-digit station number + seizure code
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| Number of stations in a group
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| All calls - active simultaneously in system
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| External - number of CF keys per telephone
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| As many as available on the device
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| External - number of digits
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| 25-digit station number + seizure code
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| Number of callers for whom an announcement can be played simultaneously
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| Number of devices to which an announcement can be played simultaneously
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•
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via a/b interface: unlimited
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| Number of hold keys per optiClient Attendant
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| Overflow - number of calls in queue
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| Number of monitored PABXs per node for "Busy" monitoring
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| Matrix size - day and night - number of trunks
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| Number of executives with personal assistants per configuration
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| PIN for telephone lock/mobile PIN
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| Number of digits in the PIN code
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| Number of applications that can be connected per system (server)
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| HiPath 3300/3350, HiPath 3500/3550: 4
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| Number of simultaneous tasks
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| Number of CTI jobs for CSTA links
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| Add-on devices per system
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| Add-on devices per telephone
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| Number of keys on an add-on device
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16;
optiPoint 410 Self-Labeling Key: 13
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| Number of keys in a busy lamp field (BLF)
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| Number of simultaneous administrator logons
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| Number of entries in the buffer
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| Number of station selection keys per telephone
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| Hotline/hotline after timeout (=code blue)
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| Number of participants per conference
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| Number of conferences in the system
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| Number of trunks in a conference
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| Station speed dialing (ISD):
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| Number of entries per telephone
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| Number of digits per entry
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| 25-digit station number + seizure code
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| System speed dialing (SSD):
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| Number of digits per entry
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| 25-digit station number + seizure code
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| Number of letters in name
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| 25-digit station number + seizure code
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| Number of dial plans (up to 10 fields)
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| No. of outdial rules per trunk group
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| Number of routes in a path table
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| Number of time zones per day/week
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| Number of digits per outdial rule
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| Line reservations (not S0)
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| Number of entries in the system
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| Number of simultaneous processes
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| Number of keys on a telephone
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| Total advisory messages in system
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| Number of messages received on a telephone with display (+1 for voicemail)
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| Number of text messages in the system
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| Number of messages received on a telephone with display (+1 for voicemail)
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| Configurable text messages and advisory messages in the system
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| Length of the text (in words) in a customer-defined message
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| Length of the text (in words) of a generated message
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| Mailbox: Total messages active simultaneously in system (text messages and advisory messages)
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| Internal stations and subscriber groups - length in letters
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| Station speed-dialing (SSD) - length in letters
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| Number of stations (expanded)
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| Number of testable digits
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| Number of entries per trunk
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| Number of entries per station (each sent and received per extension)
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| Call forwarding (CF) - permanently configured in Call Management
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| In free or busy state: total per telephone
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| Number of CFW destinations per station
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| Number of destinations in the Call Management list
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| CFSS destinations per system
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| Call pickup groups (configurable)
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| Number of languages simultaneously active in the system (permanently installed + may be freely installed)
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| Number of telephones per group
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| Number of groups for group call, hunt group, MULAP, announcement zones
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| Number of connections per group with voicemail support (only one hunt group per system)
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| Total number in system (including station and group numbers)
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| Number of extensions in system
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| Number of group and hunt group numbers in system
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| Maximum length of station numbers
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| Length of station numbers (default setting)
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| Number of simultaneous logons (practically unlimited)
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| External phonebook (LDAP)
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| LDAP directory: number of simultaneous logons
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| Number of attempts to enter an invalid password before deactivation
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| Universal Call Distribution (UCD)
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| Number of priority levels per call type
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| Number of announcements per group
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| Number of groups in system
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| Number of waiting calls per group
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| Number of digits in a seizure code
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| Number of entries on a telephone with display field
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| Number of entries on a telephone without display field
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| 25-digit station number + seizure code
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| Number of external connections
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| Number of phones for which "Music on Hold" can be played simultaneously
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•
|
Music on Hold provided via IVM port: 32
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•
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other MOH devices: unlimited
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| Number of destinations in system
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| Number of digits per destination
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| 25-digit station number + seizure code
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| Tenant system (see fax and modem numbers below)
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| Location Identification Number (LIN), U.S. only
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