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5.2.3 |
Night service |
| Implementing features, see also Manager E Night Answer |
Definition |
| Night answer forwards all calls that reach the attendant console to a predefined destination. Users can define either an individual station or a group as a destination. Users can also use a central bell in conjunction with night answer to alert any personnel (night shift) to night calls. |
| HiPath 3000/5000 distinguishes between day service, fixed night answer, and variable night answer. In the case of day service and fixed night answer, incoming external calls follow the tables and call destination lists entered in CM for day service and night answer, regardless of the station type. With variable night answer to a voice station, calls follow the call destination lists for fixed night answer and are then intercepted by the variable night station. All other call destinations for fixed night answer are considered to be invalid and are replaced by the variable night station. As a result, the system behaves in every respect in the same way as it would for call forwarding to a night destination. |
| A list for night answer controls external DID calls. This method is also known as assigned night answer because it enables users to assign different night destinations to individual lines. |
| The switchover between day and night service is done on the system telephone by pressing a system telephone key that has been programmed for this purpose or by entering a code for the switchover. When the communication system is switched to night service mode, all stations use the night service table. Furthermore, the handling of incoming calls is set to "Night" in the allocation table. When the communication system is switched to day service, all stations use the day service table. Furthermore, the handling of incoming calls is set to "Day" in the allocation table. |
| Night Service |
| The Night Service function defines how calls are handled when the system is placed in night service mode. |
| Up to five stations are authorized to switch the system to night service. This list can be changed using HiPath 3000/5000 Manager E (Authorized Stations for Night Service list). |
| An Intercept station can also be defined for Night Service. This station does not need to be the same station called during Night Service. This intercept position can be an individual station or a group. Separate intercept positions can be entered for day calls and for night calls. |
| The Night Intercept position will intercept the same type of calls as the Day Intercept position. The Day Intercept position can be programmed to intercept any or all of the following types of calls: |
| • | no answer |
| • | busy |
| • | wrong number |
| • | incomplete |
| • | Recall |
| System Administration assigns which trunks ring into which station (See Call Management) in Day mode and in Night mode. When the system is switched to night service, the system checks against the Call Allocation - Night list in Manager T (Ringing Line Assignments list in HiPath 3000/5000 Manager E) to see where to send the incoming call. The destinations can be either an individual station or a group. |
| Users can also use a central bell in conjunction with Night answer to alert any personnel (night shift) to night calls. In Call Management, an additional station can be called by means of the Additional call number entry shown as Second Target in Call Destination Lists in HiPath 3000/5000 Manager E. This entry supports the common ringer function. An actuator (relay) or an additional extension at which a call is also to be signaled is entered here. The last field Type defines when ringing assignment takes place (immediate or after CF timeout). |
| The night bell (instead of a telephone) may be physically connected to the station interface, in which case, the night bell can be answered by dialing the station number or by call Pick up, if so configured. |
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| A Night answer station can be any type of telephone, providing their COS allows, at minimum, for incoming calls. |
| When in Night mode, all stations use the Night COS table. The table, similar to the Day COS table, also has 15 classes to choose from. (Refer to Section 5.3.10 "Configurable Toll Restriction" for details). |
| A variable night station (universal night answer position) can be specified. The variable night station can be configured by any of the stations authorized to place the system in Night Service mode. |
| This feature can be activated/deactivated via a DISA connection by the station user. |
| If the feature is used frequently, the user can place the feature on a vacant button on the telephone. The feature button name is Night answer on in the button menu. During programming of the button, it can be configured to activate the default destination(s) or a variable destination. The variable destination can still be overwritten by the access code. In either case, the LED on the key remains lit. |
Night Service Security |
| To prevent unauthorized deactivation of Night Service (returning the system to its normal day COS toll restriction scheme), the authorized user can activate Individual Telephone Lock at the telephone. |
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Model-Specific Data |
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Dependencies/Restrictions |
| HiPath 3000/5000 V9, Feature Description, Issue 7 | up  |
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| Disclaimer & Copyright | ID: P31003H3590F100017618 | 2012-06-25 |