2.12  
optiPoint Attendant 
 
Implementing features, see also Manager E optiPoint Attendant

Definition  
Users can use the HiPath 3000/5000 system to perform switching services with a telephone on which the optiPoint Attendant (AC) feature is specially configured. The optiPoint Attendant telephone simultaneously serves as an intercept position and an attendant console (AC). All calls are routed to the AC if direct inward dialing is not available or if no station can be reached via the call allocation algorithms in call management (intercept). The operator then redirects incoming calls to the stations selected.
Users can also configure a PC as the attendant console (PC AC). This specially configured PC is known as optiClient Attendant and is described in detail in the Service Manual. Additional information concerning requirements, layout and assignment of function keys can be found in the Service Manual HiPath 3000/5000.
Individual Intercept positions can be configured for day operation and another for night operation. You can connect key modules to the optiPoint Attendant. You can connect up to two key modules to optiPoint and OpenStage telephones.
In general, external calls are directed to Call keys whereas internal calls appear on DSS/Repdial keys on the key modules.
Intercept and attendant positions can form Hunt Groups. A hunt group where all members are busy, is not intercepted to the intercept position. The waiting calls remain in the queue.
Calls can be configured system-wide to be intercepted in the following conditions:
 •   Ring No answer, Busy, Invalid number dialed, Incomplete number, or unanswered recalls and when an attempt is made to dial from specific stations which have activated "Lock Code".
 •   In the case of Ring No Answer, the system first checks the Call Management tables for further configured destinations. If there are none, the call is then diverted to the intercept position.
CorNet
CorNet calls can be internal or external depending on their source. If the calling party is an internal station in a remote node, the call is flagged as internal. If the call is from a trunk in the remote node, the call is flagged as external.

Model-Specific Data  

 Subject  
 HiPath 3800  
 HiPath 3550  
 HiPath 3500  
 HiPath 3350  
 HiPath 3300  
Feature available in  
 x  
 x  
 x  
Hardware requirements  
 Digital station port  
General requirements  
 optiPoint 500 basic, standard, advance, OpenStage TDM  
Software requirements  
 V5.0 or later  
 V1.0 or later  
 V1.0 or later  

Dependencies/Restrictions  

 Subject  
 Dependency/Restriction  
Overflow with UCD  
You can configure numeric and time overflow to a programmable overflow destination.  
Up to six telephones can be configured with overflow display.  
Undialed trunk  
You can switch an undialed trunk.  
Busy external line  
You can selectively release busy external lines.  
Second number  
You can also reach the AC under a second station number (default 9, USA/GBR 0).  

HiPath 3000/5000 V9, Feature Description, Issue 7   up Top
Disclaimer & Copyright   ID: P31003H3590F100017618   2012-06-25