2 Features for All Traffic Types

2	Features for All Traffic Types

2.1	Call Hold

Definition

Users can place an active call on hold. Placing a call on hold means that the call stays connected, but in a waiting state, until the user retrieves it. After placing a call on hold, the user can either retrieve the held call or place another call on the same line.

A distinction is made between common hold and exclusive hold.

With common hold, any party can retrieve the held call; with exclusive hold, only the party who placed the call on hold can retrieve it.

The following describes other situations involving Hold states:

•	Call waiting

When a station is involved in a call and a second call is waiting to be answered, you can scroll to and select the prompt accept Call Waiting. This places the first caller on exclusive hold at your telephone and answers the incoming call. This feature is also known as the answer hold. You can process the second call (transfer, park) or "Quit and Return" to the held party. The second incoming call is dropped.

•	Toggle and Automatic Hold (refer to Section 2.3 "Toggle" for more details)

When a station, using a trunk key or call key, is engaged in one conversation and another call is incoming on another key, you can automatically place the current call on exclusive hold and answer the incoming call by pressing the flashing key. You can then toggle between the 2 calls at will. While the user is talking on one line, the other line is put on consultation hold. An automatic recall is performed by the remote station for the last call processed when the you hang up.

Alternatively, you can place your original caller on Common Hold, by first pressing the HOLD key before answering the incoming call. Anyone with an appearance of the Trunk key or Call key can take the call by pressing the slowly flashing key.

•	Consultation Hold and transfer (refer to Section 2.4 "Unscreened Transfer" and Section 2.5 "Screened Transfer" for more details)

When a station is engaged in a conversation, whether or not the call is on an outside line button or not, you can place the current conversation on Consultation Hold to consult with another internal or external party. The held party is on exclusive hold on your telephone.

•	Hold and retrieve trunk

This allows the display user to place an outside trunk call on hold whether there is an appearance of the trunk or not on the telephone. By pressing the Hold/transfer key, the trunk is placed on exclusive hold and the display provides the information on the held trunk, which reads: Line held on:? xxx, where xxx is the trunk number. You can go on-hook. To retrieve the held line, press the Retrieve line button or dial the access code followed by the trunk number.

Related Topics

•	Section 2.2 "Parking"

•	Section 2.3 "Toggle"

•	Section 2.6 "Conference"

Model-Specific Data

Subject

HiPath 3800

HiPath 3550

HiPath 3500

HiPath 3350

HiPath 3300

Feature available in

Hardware requirements

Software requirements

V5.0 or later

V1.0 or later

Dependencies/Restrictions

Subject

Dependency/Restriction

Trunk key, Retrieve key

You can retrieve a call that was placed on hold by pressing either a trunk key (when the LED is flashing slowly), by pressing the Retrieve key, or by entering a code from the Program/Service menu. The trunk to be seized must be suffix-dialed (with the exception of the trunk key).

Internal calls
(for USA only)

To place an internal call on hold, users must either park the call or use an internal consult key.

HiPath 3000/5000 V9, Feature Description, Issue 7		up

Disclaimer & Copyright	ID: P31003H3590F100017618	2012-06-25