12.6.5  
Remote Error Signaling 
 
Class B errors can be automatically transferred to a service center. For this, the "Error-Signaling" flag must be activated and a number entered under the callback index 1.
To register an error message, the HiPath 3000/5000 Manager E that is dialed at the service center must be in Receive mode. If an error message is received, the HiPath 3000/5000 Manager E automatically creates a file in which the error is entered. If another error occurs, it is entered in the same file behind the previous entry.
The error report consists of one header and the error information that is transmitted in binary form. The header contains a unique identifier that recognizes the customer system that sent the error reports.
Caution  
In case of a power outage, the not battery-buffered SDRAM content of the MMC is completely lost. Any individual settings made for the time parameter "error signaling interval" are also reset to the default value 15 minutes.  
When the system is restarted, the automatic recovery action "reload CDB backup" starts and the customer-individual settings are reloaded. Because this process lasts longer than 15 minutes, the first error message is always signaled at the end of the 15-minutes default interval. All other errors are then signaled again with the individually set interval.  
Example: The error signaling interval of a HiPath 3550 with activated error signaling was set to 90 s. After a power outage, the 90s interval reverts to the default value of 15 minutes. The first error message "no voltage" is signaled 15 minutes after restarting operation of the system. After conclusion of the recovery action "reload CDB backup", the original 90 s setting of the error signaling interval is reactivated. All other errors are signaled after 90 s.  

HiPath 3000/5000 V9, Service Documentation, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3590S100017620   2014-02-27