10.9.18 EVM (Entry Voice Mail)

10.9.18	EVM (Entry Voice Mail)

Settings | Auxiliary equipment | EVM

The parameters and maintenance settings needed for EVM can be read out and administered.

EVM is only available if an EVM card is plugged into the communication system.

The start-up of the EVM ports is analogous to the start-up of a digital station port. In addition, the station flags are used to set the station port type to Phonemail (5-digit call number).

Caution

When using another voice mail application such as IVM (HiPath Xpressions Compact) or Phonemail, the ports of the EVM for the voice mail usage must be decommissioned. To do this, the ports must be set to the extension type "Standard" and removed from the hunt group of the active voice mail. In addition, the number of mailboxes for autoconfiguration must be set to "0". This prevents inadvertent changes to the Call Management by the user.

10.9.18.1

Mailboxes table

The table shows all the mailboxes. Every mailbox must be uniquely identified via the index (=row header). There are 24 rows (corresponding to the maximum number of EVM mailboxes).

For group mailboxes (groups and MULAP), new messages are signaled in the display of only the first station in the group.

Mailbox call no.

The call numbers of the individual mailboxes are entered here. A mailbox is identified by means of the call number.

If a mailbox is to be assigned to a station, the mailbox must have the same call number as the station.

•	Setting up the Common Greeting Mailbox

The phone numbers belonging to the Common Greeting Mailboxfor the EVM hunt group containing the EVM ports are entered here.

Default: 351

Name

The Name associated with the mailbox is entered here . The name is taken from the station dialog (see also Subscriber). In the case of a group, the group name is displayed.

The station for which a mailbox should be configured can be taken over from the station dialog or from an Excel table into the mailbox dialog using "Copy and Paste".

Greeting

Use the drop-down list to select the defaults for the mailboxes. On selecting Day/night, the greeting control occurs automatically. Greeting 1 is then played for the day service and Greeting 2 for the night service.

•	Greetings on activated Common Greeting Mailbox

Common company name announcement

The first greeting from the Common Greeting Mailbox is used as a common greeting for all (non-AA) mailboxes, e.g. "Welcome to Unify". The mailbox greeting is then output as a name, e.g., "John Smith".

The second greeting from the Common Greeting Mailbox is likewise a common announcement, e.g. "is currently unavailable, please leave a message".

Name announcement

If the first greeting of the Common Greeting Mailbox is not available, the voice prompt "Here is the mailbox of " is output. The mailbox greeting is then output as a name, e.g. "John Smith".

If the second Common Greeting Mailbox announcement is not available - which would make sense in this case - it is replaced by 250 ms of "silence".

Recording, AutoAttendant

For each mailbox, you can select whether it that mailbox is to be used as a standard mailbox (Recording) or an attendant mailbox (AutoAttendant). It is not possible to enable Recording and AutoAttendant simultaneously. A maximum of 4 mailboxes can be configured as Attendant mailboxes.

If neither Recording nor AutoAttendant is selected (Standard), a mailbox is created without enabling the recording function. In such cases, the subscriber must enable the recording when checking the mailbox for the first time. This ensures that no messages can be recorded before the mailbox has been activated by the user.

When a standard mailbox is converted to an AutoAttendant mailbox, all existing messages of the mailbox are deleted.

Password Reset

Select this option for any mailboxes for which the associated passwords are to be reset at the next transfer of the CDB to the communication system. The password is reset to the value 1234.

10.9.18.2

Buttons

Additional settings

Using this button, you can reach Additional settings for setting the EVM via tabs.

Tabs

EVM | Additional settings/General

EVM | Additional settings / Automatic attendant:

HiPath 3000/5000 V9, Manager E, Administrator Documentation, Issue 10		up

Disclaimer & Copyright	ID: P31003H3590M1000176A9	2014-03-03