10.6.10 |
UCD parameters |
| Universal call distribution can be set up via UCD parameters. To do this, UCD parameters are used to set up UCD groups in such a way that incoming internal or external calls are automatically put through to the group member that has been idle for longest. |
| General, i.e. group-wide settings are configured in the UCD parameters tab. These include, in particular, releasing and blocking UCD, which is not possible at a terminal using system administration. Group-dependent data can be configured in the UCD groups tab. |
10.6.10.1 |
Area: UCD flags |
Print UCD data flag |
| This option can be used to output UCD data via the V.24 interface. The Print UCD data function is used for external calls. Internal UCD calls are not logged. |
Allow UCD applications flag |
| With this option it is possible to permit the enabling of UCD applications. |
Agents permanent Available flag |
| With this option, UCD agents who do not accept the call are no longer set to "not available". These agents are thus called again on the next call. |
10.6.10.2 |
Area: Automatic wrap-up time |
Wrap-up time (cycles) |
| Values from 0 to 9 cycles (5 second periods) can be set for automatic wrap-up after each UCD call. |
10.6.10.3 |
Area: Priorities for internal calls |
Priorities, internal |
| A priority of 1 to 10 is allocated for the classification of internal calls. The communication system then distributes the queued calls to the UCD group depending on the priority and queue time, i.e. a queued call with a high priority may be answered sooner than a call queued for longer with a lower priority. |
10.6.10.4 |
Priorities for external calls table |
| The system divides incoming calls for this UCD group within the queue according to the type of call into TOC groups (TOC = Type of call). In this regard, a distinction is made between 10 priority levels, i.e. priorities between 1 and 10 can be allocated to the trunk circuits in relation to the trunk (per B-channel). |
Slot / line column |
| The respective slot and line number is displayed here. |
Priority column |
| Allocation of a call priority. |
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| HiPath 3000/5000 V9, Manager E, Administrator Documentation, Issue 10 | up  |
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| Disclaimer & Copyright | ID: P31003H3590M1000176A9 | 2014-03-03 |
