9.19.9  

Maintenance | Call Monitoring 
 
Call Monitoring is used for
   -   Monitoring the call establishing or tare down of trunk- and station ports
   -   Recording of special events (com_dia.h) and change of states (SUB states)
   -   Recording of dialed digits and transmitted calling party number.

9.19.9.1  

Call Monitoring table 

No column  
Each column will be numbered sequentially beginning with the number 1.

Time column  
Time when the event or changing of state happened in hours, minutes and seconds in the country specific time format.

Access column  
Subscriber or trunk number (Slot/port) of the monitored port.

Status column  
Status of the port (definition of the status in statecom.h).
The status is displayed in plain text (IDLE, CALL REQUEST, ...).

Status  
Meaning  
Idle  
Port is idle  
Call Initiated  
Port is ready  
Overlap Sending  
External sending of digits  
Outgoing Call Proc  
End-of-dialing  
Call Request  
Waiting for ALERT  
Call Present  
Port is ringing  
Active  
Port is in an active call  
Hold  
Port is on Hold  
Disconnect Indication  
Request to disconnect active call  
Direct  
Port is in Speaker Call/Handsfree answerback mode  
Intrusion  
Port is activating Override  
Call Back A  
Callback Stn A  
Call Back B  
Callback Stn B  
Busy  
Port is busy  
Error  
Port is in Error state  
Disconnect PI  
Wait for Disconnect from PI (Progress Indicator)  
Sensor  
Signal was send by Sensor  
Conference Master  
Conference Master  
Room monitor  
Port has activated Room monitoring  
Paging  
Port is in process of using Paging  
Help Dial  
Port is in process of using Associated dialing  
Remote  
Trunk port is used for remote administration or DISA  
ACD  
Universal call distribution  
Silent Monitor  
Port is in process of using Silent Monitoring  
Unknown State  
Unknown State  

Event column  
All Events are displayed in this column: (Definition of events in com_dia.h)

Event  
Meaning  
Setup  
Trunk: incoming or outgoing seizure  
Setup Ackn  
Trunk: Seizure acknowledgment  
Info  
Trunk: Information (Number Digits)  
Call Proc  
Trunk: Unevaluated end-of dialing  
Progress  
Trunk: Additional Info for call setup  
Alert  
Trunk: Evaluated end-of dialing  
Connect  
Trunk: Connection of B-channel  
Connect Ackn  
Trunk: Acknowledgement of Connecting B-channel  
Disconnect  
Trunk: Request for disconnect  
Release  
Trunk: Acknowledgement of disconnect  
Release Compl  
Trunk: Connection released  
Monitor On  
Line/Stn: Start call monitoring.  
Monitor Off  
Line/Stn: (Continuation)  
Off Hook  
Station: Handset goes off hook  
On Hook  
Station: Handset goes on hook  
Digit  
Station: Digits are dialed  

Direction column  
Incoming or outgoing is displayed (definition in com_dia.h).

Direction  
Meaning  
Outgoing  
Event to Device Handler from System software  
Incoming  
Event from Device Handler to System software  

Info column  
A maximum of 25 characters can be displayed. If en-block sending is selected, the dialed digits are displayed here.
All Monitoring information can be saved in a text file in ASCII format. This is done by clicking the `Save file` button, which opens a standard Windows dialog box in which the file name and folder can be specified.

9.19.9.2  

Buttons 

Start, Stop  
Call Monitoring is started and stopped via the Start and Stop buttons, respectively. The dialog can only be exited after the monitoring service has been stopped.

Save  
The Save button can be used to save the contents of the Call Monitoring dialog as an ASCII file.

Port, Read data  
Call Monitoring is initiated by selecting the Read Data button, which reads out the port data of all available ports in the system. The selection can be made via the Port selection field, where the trunk and station ports are displayed and can be selected.