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9.14.3 |
MULAP Groups |
| By means of a MULAP Group, up to 6 stations can be combined as members of a team or top configuration. |
| There are two types of MULAP group: |
| • | Basic MULAP groups These groups form the basis for Team configurations. In addition, secretary MULAPs are configured by means of basic MULAP groups. Members can be primary stations, primary station CMIs and non-primary stations. Primary stations and primary station CMIs are automatically assigned the "outgoing preference" and incoming MULAP call signaling (tone, LED and display). The following can be administered: |
| - | Outgoing preference" for all masters and master CMIs This includes automatic outgoing assignment. |
| - | "Incoming preference" for all members This includes automatic incoming assignment. |
| - | Incoming MULAP call signaling for all members. |
| - | DSS keys for all members. |
| All members can activate and deactivate MULAP call signaling for each MULAP using a key (Group Call). |
| • | Executive MULAP groups These groups form the basis for executive/secretary configurations (Top). All members of the Top (CHESE) become members of the executive MULAP; the executive(s) function as primary stations. The following members are possible: Executive 1, 2 ..., CMI executive 1, 2 ..., conference corner tel. executive 1, 2 ..., secretary 1, 2 ..., CMI secretary 1, 2 ... An executive MULAP group defines which executive members will be masters. These members are automatically assigned the "outgoing preference" without incoming MULAP call signaling (tone and display). All non-executives (= non-primary stations) are automatically assigned incoming MULAP call signaling (tone, LED and display). The following can be administered: |
| - | "Outgoing preference" for all executives, CMI executives and conference corner telephone executives. |
| - | "Incoming preference" for all members |
| - | Incoming MULAP call signaling for all non-executives. |
| - | DSS keys for all members. |
| - | Ring transfer key |
| Non-executives can activate and deactivate MULAP call signaling using a key (Group Call). |
| Secretary MULAPs are configured by means of basic MULAP groups. |
Telephone Types |
| The following types of telephone can be defined as both primary stations and non-primary stations in a basic or executive MULAP group: |
| • | Analog telephones |
| • | Cordless telephones (CMI) |
| • | OpenScape Personal Edition |
| • | all the (optiPoint 500 and OpenStage TDM) telephones released for connection with HiPath 3000/5000: |
| • | all the HFA telephones released for connection with HiPath 3000/5000: |
| LED Statuses of a MULAP Key |
| The LED for the MULAP key indicates the status of the MULAP group and can assume the following signaling statuses: |
| • | LED off = MULAP free (seizure possible). |
| • | LED on = MULAP busy (seizure not possible). |
| • | LED flickering = MULAP being called (call can be answered). |
| • | LED flashing slowly = MULAP on hold (call can be retrieved or picked up). |
| A key can be configured for a MULAP group number on each station (including on a optiPoint BLF busy lamp field and optiClient Attendant). |
| LED Statuses of a DSS key |
| The LED for the DSS key indicates the status of the DSS destination as follows: |
| • | LED off = DSS destination is free. |
| • | LED on = DSS destination is busy (off-hook, in talk state, etc.) or the telephone on which the DSS key was configured is calling the destination. |
| • | LED flashing rapidly = The telephone (DSS destination) is not being called by a DSS key. Example: Telephone A has a DSS key to telephone B. Telephone C calls telephone B. LED of the DSS key to Tel. A flashes rapidly. |
| • | LED flickering = The telephone (DSS destination) is calling the telephone on which the DSS key was configured. |
| • | LED flashing slowly = The telephone on which the DSS key was configured has placed a destination on hold. |
Privacy Release Key |
| Implementing features, see Manager E Automatic conference release. |
| With Version 6.0 and later, there is a new "Privacy Release" state; a new key has been created in the database for this purpose. This key is supported by the following workpoint clients: |
| • | optiPoint 410 and 420 |
| • | optiPoint 500 |
| • | OpenStage TDM |
| • | OpenScape Personal Edition |
| Privacy Release MULAP means that you can release the seized MULAP line for a conference call by pressing the "Privacy Release MULAP" key during a call. This is signaled to the other MULAP members by a flashing MULAP key. The other members can join the call by pressing the flashing MULAP key. A conference call is then set up, which is signaled acoustically and by a message in the display. |
| All stations in a MULAP group can program a key for Privacy Release. Privacy Release is also supported if a subscriber has initiated a conference or becomes the conference leader during the conference. |
| The Privacy Release Key can be configured via Manager E. |
LED Status of the Privacy Release Key |
| • | LED off = basic status of the key (Privacy Release deactivated) |
| • | LED on = after the key is pressed (Privacy Release is activated) When you press the key again, Privacy Release is deactivated again. |
| During a MULAP call, the key can be activated/deactivated. |
9.14.3.1 |
General MULAP Functionality |
Incoming Calls to a Free MULAP |
| All the members of the MULAP group have deactivated the MULAP ring (group call off) and/or have activated do not disturb. |
| The MULAP is busy and the caller receives a busy signal. There is no call signaling on the MULAP. |
Incoming Calls to a Free MULAP |
| At least one member of the MULAP group has activated the MULAP ring (Join/Leave Group) and deactivated do not disturb. |
| The call is signaled on all members of the MULAP group (LED). |
| • | Members of the MULAP group who are currently free, have activated the MULAP ring, and have not activated do not disturb are also signaled by an acoustic ring and display. |
| • | Members of the MULAP group who are free and have activated the ringer cutoff feature are also signaled by an advisory ring. |
| • | Busy stations in the MULAP group (busy on another line) that have activated the MULAP ring and have not activated do not disturb are signaled by |
| - | an acoustic advisory ring (single ring) and, after scrolling, an "Accept call waiting" message on optiPoint and OpenStage telephones. |
| - | an advisory tone (single short tone) on analog, CMI and optiPoint telephones without display. The latter is not affected by do not disturb. |
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Incoming Calls to a Busy MULAP |
| All the members of the MULAP group are busy. |
| • | An internal caller receives a busy signal and camps on after a timeout. An external caller camps on immediately. |
| • | The busy members of the MULAP group are signaled by: |
| - | A call waiting tone and, after scrolling, an "Accept call waiting" message on optiPoint, OpenStage telephones. |
| - | A call waiting tone on analog, CMI and optiPoint telephones without display. |
| • | In the case of busy MULAP group members who have activated do not disturb, the caller receives a busy signal regardless of whether the station has activated or deactivated the MULAP ring. There is no change in signaling for any "other" members of the MULAP group. |
| • | A busy Exec. station (Executive or Top-MULAP) can only receive a callback or an override call. Camp on (call waiting) is allowed only to an busy secretary station. |
Answering of Incoming Calls |
| Signaled MULAP key (LED with call signaling) |
| Calls can be answered by going off-hook, pressing the speaker key or pressing the MULAP key. If the user goes off-hook or presses the speaker key, the incoming preference applies (automatic incoming seizure). |
| An incoming call (LED with or without call signaling) can always be answered using the MULAP key, regardless of the incoming preference. |
Incoming preference |
| Incoming preference (automatic incoming seizure) |
| • | Although the MULAP settings determine the incoming preference, this setting applies to a particular telephone. If more than one MULAP is connected to a telephone, an incoming preference can be set for each MULAP. Only the last setting entered for the incoming preference applies to the telephone. |
| • | If incoming preference is deactivated, a call cannot be answered by going off-hook or pressing the speaker key; the system attempts to execute an outgoing seizure. |
| • | If "No incoming preference" is selected for a telephone, the setting applies to all incoming calls to this telephone. Calls to the local station number can be answered only by pressing a station number, DSS or general call key. |
Outgoing Calls |
| Initiating an outgoing call |
| An outgoing call can be initiated by going off-hook, pressing the speaker key, or pressing a call, digit, MULAP, station number or DSS key. |
| When an outgoing call is initiated, a station number is assigned and the called party is displayed. In the default configuration (device without MULAP), the local station number is assigned when the line is seized. If seizure is via a MULAP, the MULAP group number is assigned. |
Outgoing preference |
| Outgoing preference (automatic outgoing seizure) |
| • | Each station is assigned an outgoing preference. |
| • | The primary stations in the MULAP groups and the executives in the executive MULAP groups are assigned the MULAP group number as a preference. Primary stations and executives always have the same preferences. |
| • | If the outgoing preference for a primary station or executive changes, it is also changed for the other primary stations and executives in this MULAP group. |
| • | When the user goes off-hook, presses the speaker, station number, MUSAP or general call key, or dials while on-hook, the preference is assigned as a station number for the outgoing seizure. If the MULAP preference is busy when the user goes off-hook or presses one of the above-mentioned keys, an overflow to the local station number is possible only on analog and CMI telephones. Other optiPoint and OpenStage must select a free trunk. Application: An executive CMI goes off-hook. The executive MULAP (its outgoing preference) is still seized by the secretary. The executive CMI receives a dial tone (overflow) for the local station number. At the end of dialing, the station number of the executive MULAP appears in the display of the called party. |
| • | If the user presses a MULAP key, the outgoing preference is not used. Instead, the group number of the MULAP key is used. |
Busy Signaling |
| If one MULAP group member presses the MULAP key or seizes the MULAP by preference (goes off-hook, presses the speaker key or dials while on-hook), MULAP keys indicate the busy state on all the stations in the MULAP group. |
Station Number Key, DSS Key |
| • | The destination of a station number key can be a station number or a group number. An outgoing seizure using a station number key is output to the outgoing preference. If the outgoing preference is a MULAP, the MULAP is also seized. If a station number key is activated during a call on a MULAP, the call is placed on consultation hold. |
| • | The station number is always entered as the destination of a DSS key. It is also possible to configure destinations that do not belong to a basic or executive MULAP group. |
| • | Differences: |
| - | A DSS key bypasses the outgoing preference and the local station number is always output (a MULAP is not seized). - A DSS key switches lines (for U.S. only) or initiates consultation hold (not for U.S.) if the active call is being conducted on a MULAP. |
| - | At the destination, a DSS key bypasses call management and ring transfer but follows call forwarding. |
| • | DSS on executive or primary station: Executive stations in the executive MULAP group or primary stations in the basic MULAP group are representative of the group status. In other words, as soon as one is busy, the DSS and station number keys indicate busy. |
Line Switchover |
| • | Line switchover is possible only from the call state. Otherwise, the line is released. A line switchover is always executed between two MULAP keys. Between a MULAP and a DSS key, |
| - | A line switchover is executed = for U.S. only |
| - | Consultation hold is activated = not for U.S. The setting is selected by means of the "switch lines for DSS" option, which is part of the country default settings. |
| • | After pressing the hold key, the party initiating hold receives a dial tone (on the outgoing preference) and can set up an outgoing call or answer an incoming call on another line key. |
| • | If a user presses another free, calling or held MULAP key (line switchover) during a call (outgoing or incoming) on a MULAP key (call state), the first MULAP is also placed on exclusive hold. |
| • | The party who initiated hold can retrieve a MULAP on exclusive hold at any time by pressing the MULAP key. The active call is then placed on exclusive hold. |
| • | Both external and internal calls can be placed on hold. All the members of the MULAP can retrieve a MULAP on common hold at any time. |
Call pickup |
| Calls to MULAP groups are not signaled in any call pickup group and cannot be picked up. |
Night, Intercept and Overflow Destinations |
| MULAP groups can be used as night, intercept and overflow destinations. |
Telephone Directory |
| Administration (Assistant T/HiPath 3000/5000 Manager E) indicates which station number or name will appear when the directory is displayed. |
| Call forwarding |
| CFW destination |
| A MULAP group can also be a call forwarding destination. |
| Call forwarding per MULAP group |
| • | After dialing the CF-per-MULAP code, the user must enter the MULAP number. Telephones with display (optiPoint and OpenStage) and cordless telephones use the same menu navigation system as a CF device. |
| • | The user must also enter the MULAP number when programming a CF-per-MULAP key. The menu system is the same as for a CF key. |
| • | Instead of entering the MULAP number, the user can press the MULAP key. |
| • | A partially programmed (with MULAP number, without CF destination) or fully programmed (with MULAP number and CF destination) CF-per-MULAP key can also be programmed. |
| • | For each MULAP, a CF-per-MULAP key with an internal or external destination can be configured for each telephone. |
| Call forwarding via associated services |
| In this case, the MULAP number must be entered twice, once to indicate the source and once to indicate the trunk: |
| Execution of call forwarding |
| • | When a forwarded MULAP is seized, a special dial tone is activated. |
| • | When a call is forwarded, a CF device has priority. A call is forwarded to the station CF destination. If CF per MULAP is activated, the call is forwarded to the MULAP CF destination. |
| • | There is no parallel signaling on the MULAP and CF destination. Only the call forwarding destination is called. |
| Secretarial function transfer |
| Using the ring transfer function, the secretary can switch calls to the executive and initiate a secretarial function transfer by means of CF per MULAP. The deputy can override call forwarding (caller is a CF destination), in which case the executive is called directly on the MULAP. The executive can receive calls directly by deactivating CF per MULAP. |
| Results and signaling of a CF device and CF per MULAP |
| • | If a CF device is activated for a primary station or executive, this state is indicated by a special dial tone on all the primary station or executive telephones within the same MULAP. The CF device can be deactivated from any primary station or executive telephone. The CF destination is stored in the telephone that initiated call forwarding. CF is signaled (LED, display and special dial tone) on all primary stations or executives. |
| • | If CF per MULAP is activated, this state is indicated by the LED for the CF-per-MULAP key (fully and partially programmed) of all the members of the MULAP group (no continuous display). Any member of the MULAP group can deactivate CF per MULAP. |
| • | If a MULAP is entered as a CF destination, this state is indicated by the CF device LED (slowly flashing) of the primary stations in the MULAP group and by the CF-per-MULAP LED of all the members. |
| • | If a member attempts to activate CF per MULAP and a primary station has already activated a CF device, a warning is issued. The action is not executed until the primary station deactivates the CF device. |
Number/Name Display |
| • | When an outgoing call is set up, a station number is assigned (local station number or MULAP group number). |
| • | When an incoming MULAP call is answered, the MULAP group number is assigned. |
| • | In the case of calls to a MULAP: |
| - | Before the call is answered, the display of the calling party shows the MULAP name and/or MULAP number being called. |
| - | After the call is answered, the display of the calling party shows the station name and/or MULAP number of the answering party. |
| • | In the case of calls from a MULAP station (MULAP key or preference), the display of the called and answering parties always shows the station name and/or MULAP number. |
| • | The following generally applies to outgoing seizures: If a station conducts a call using the local station number and the outgoing preference differs from the local station number, the display of the called party always shows the station number of the outgoing preference. |
Consultation Hold, Recall, Conference |
| Consultation hold state |
| The following activities are among the options available in the menu in the consultation hold state: |
| • | Return to held call |
| • | Toggle |
| • | Transfer |
| • | Conference |
| When the user goes on-hook, the call is transferred or an immediate recall is performed. |
| Consultation hold on local MULAP |
| If a MULAP group member is a primary station, it can reach the other members of the same MULAP by activating consultation hold and then dialing the local MULAP number. This is useful if no station number key or DSS key is configured or if the station number of the member is unknown. |
| Example of an application: An executive wishes to transfer the call to his or her CMI or conference corner telephone. The executive activates consultation hold on the local executive MULAP. Only the executive stations ring because ring transfer within the executive MULAP is ignored. The executive can pickup the call on his or her CMI or conference corner telephone. |
| Unscreened and screened transfer (important Top feature) |
| If a member of the local MULAP is called while on consultation hold (by dialing the local station number, pressing the station number key or pressing the DSS key (not for U.S.)), the ring/call continues to be signaled/conducted on the MULAP after the transfer. Before the transfer, "common hold" is signaled on both MULAP members and the held call can be picked up. |
| Recall after transfer, hold or immediately after going on-hook during consultation hold |
| This function is signaled only on the MULAP station initiating consultation hold or hold. The MULAP LED indicates a call (busy indication on all other MULAP stations). The call is always signaled by an acoustic ring and display (MULAP ring and group call are ignored). |
| Consultation hold on second line |
| "Consultation hold on a second line" occurs when a second MULAP line is activated after consultation hold is initiated from a MULAP line. This function is useful when activating features that can only be activated from consultation hold (such as transfer and conference). |
| Once a second line has been placed on consultation hold, the first line is released. |
| Example of an application: A call is being conducted on MULAP M1. Switch to MULAP M2 by pressing the trunk key, this places M1 on exclusive hold. A new connection is set up on M2. To include the M1 party in the conference, press Consultation - M1 - (M2 is released) - Conference. The conference continues on M1. Instead of being added to a conference, the call can be transferred. In this case, the two parties are interconnected. M1 becomes free. |
| Conference |
| A conference can always be initiated or expanded (to maximum five participants). |
Callback, Message Waiting, Caller List |
| • | Callback and Message Waiting are station-related features. If a member of a MULAP initiates a callback or sends a text message, the sender (i.e. only the initiating station in the MULAP) is called back. Example: If an executive initiates a callback (in case of busy or free) to a staff member, the staff member's callback occurs directly at the telephone of the executive. |
| • | When the callback is initiated on a busy MULAP, it is executed as soon as the MULAP is released. |
| • | When the callback is initiated on a free MULAP, the primary stations of the basic MULAP or the executives of the executive MULAP are monitored. The callback is not executed until a primary station or executive has been activated. |
| • | The MULAP is always called when the callback is executed. This means that a callback initiated on a free executive MULAP will also call the executive MULAP when it is executed. |
| • | When a user sends a text message to a MULAP, the message is delivered to all the primary stations in the basic MULAP or all the executives in the executive MULAP. |
| • | The message waiting LED for the mailbox is also activated on all the primary stations in the basic MULAP or executives in the executive MULAP. |
| • | MULAP calls are indicated only in the caller list of the primary stations and executives. |
| • | When making an entry in the caller list, only the station called will be entered. This entry is extended depending on whether or not |
| - | the station called is a MULAP number AND |
| - | MULAP call forwarding is active for this MULAP AND |
| - | the system flag is set. |
| The caller list entry is saved for the destination station if these conditions are satisfied. |
| • | Calls from a Missed Calls List to the telephone of the executive are signaled on the telephone of the secretary. |
| HiPath 3000/5000 V9, Feature Description, Issue 10 | up  |
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| Disclaimer & Copyright | ID: P31003H3590F100017618 | 2014-02-27 |