3.1.24  
Disconnecting and rejecting calls 
 

Definition  
Keys:
This feature makes it possible to reject incoming internal and external first calls. The following key is pressed to reject calls:
 •   on OpenStage and optiPoint (stationary telephones): the function key "Disconnect"
 •   on Gigaset (CMI) handsets: "Consultation hold" function with the R-Key or the "Cons.Hold" softkey
Disconnection of call by individual stations:
If an individual station or a station that is the only group member is called, the station can initiate a call before or after the start of call signaling. The waiting call is immediately disconnected in this case.
Operation options:
 •   If the outgoing call was initiated by pressing a numeric key or the "Repdial key internal", the waiting call is disconnected immediately.
 •   With any other method, e.g., "Repdial key external", call key, line key, redial key - the waiting call is only disconnected immediately if the flag "Call waiting rejection on" is activated for the station. Otherwise, the waiting call is set to "Call waiting".
Disconnect call through group member:
The behavior described above also occurs when a station that belongs to a group with multiple members is called. The only difference is that the call is not disconnected, but rejected. In other words, the caller sees a busy indication on his or her display, as if the station had first manually rejected the waiting call and then initiated the outgoing call. The other group members are not affected by this system behavior.
The rejected call then follows the Call Management. If no call forwarding destination has been specified, calls which originated externally are intercepted by the attendant console. If there is no attendant console configured, the call is routed according to the table in Ringing assignment per line/Stations/Groups: Line Assignments in Manager E. In the case of a loop start call, the call will remain frozen in the queue if no subsequent destinations can be reached. In all other cases, the call is released.

Model-Specific Data  

 Subject  
 HiPath 3800  
 HiPath 3550  
 HiPath 3500  
 HiPath 3350  
 HiPath 3300  
Feature available in  
 x  
 x  
 x  
Hardware requirements  
 optiPoint or OpenStage with display /
mobile telephone  
Software requirements  
 V5.0 or later  
 V1.2 or later  
 V1.2 or later  

Dependencies/Restrictions  

 Subject  
 Dependency/Restriction  
Transferred calls  
Transferred calls - i. e., Transfer Before Answer (Blind Transfer, Single Step Call Transfer) and Transfer After Answer - cannot be rejected.  
Automatic recall, callback, parking, hold  
Transferred recalls, queued callbacks, held or parked calls cannot be rejected.  
Group call, hunt group call, MULAP  
In these cases, the entire group call ends and follows Call Management. The call is released if there is no other call destination.  
Call forwarding (CF)  
There is no immediate call forwarding after the call is rejected. The entries in Call Management determine the next step.  
Intercept  
This follows the intercept criteria in Call Management.  
A call intercepted by the attendant console cannot be rejected.  

HiPath 3000/5000 V9, Feature Description, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3590F100017618   2014-02-27