3.1.18 |
Targeted Call Pickup Outside of a Pickup Group |
Definition |
| Users can also pick up calls for other internal parties who do not belong to the same call pickup group and therefore do not appear on the screen. This increases the likelihood that incoming calls are always answered. To pick up the call, the user must press a programmed call pickup key or enter a code and then dial the selected party's station number. |
| The time from start of ring to acoustic notification of all group members, is not variable. If there are several calls ringing the group, they are picked up in order of arrival. |
| Calls destined for Call Keys, Trunk Keys or General Call Keys can be picked up by another user. The LED on these keys will indicate busy after the pick up. Calls directed to MUSAP keys can be picked up, but after pick up, the key indicates it is idle. |
| A version of the feature is Call Pickup Within Call Pickup Groups. |
| A call pickup group is a collection of stations that are all signaled when an incoming call is received by any member station. Members of the same pickup group answer each other's calls. Calls to one telephone in the pickup group are then signaled optically at all other telephones in the group (system telephones) and are also signaled acoustically after a timeout. Any telephone can then pick up the call. Stations can be members of only one group. |
Answering Calls |
| When stations are collected into call pickup groups, a call to any member of the group is signaled to all members. However, the extension that is being called is the only station that will actually ring. The call is signaled to other members initially by a flashing LED next to the pickup key and, on display-model system telephones, by a display message. Then, if the call is not answered after a specified period of time, a tone sounds at all of the member stations (unless the tone has been turned off through the Settings | System Parameters | System flags with the option Warning Signal for Call Pickup Groups). |
| Members can pick up a call either through a programmed function key, by entering the appropriate call pickup service code, or through an optiGuide prompt. Two different types of function keys support this feature: Call Pickup Directed and Call Pickup Group. |
| Call pickup can also be activated by users who are not in the call pickup group. These users enter the call pickup code (*59) followed by the extension number of the called station. |
Model-Specific Data |
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Dependencies/Restrictions |
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| HiPath 3000/5000 V9, Feature Description, Issue 10 | up |
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| Disclaimer & Copyright | ID: P31003H3590F100017618 | 2014-02-27 |