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10.12.3 |
optiClient Attendant V8 |
Definition |
| optiClient Attendant is a PC-based attendant console and can be connected to HiPath 3000/HiPath 2000/HiPath OpenOffice EE systems. Depending on the model, up to six optiClient Attendants can be implemented at each node. |
| optiClient Attendant can also be implemented as a central attendant console in a network consisting of HiPath 3000/HiPath 2000/HiPath OpenOffice EE systems. |
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Technical changes in comparison to version 7.0: |
| • | optiClient Attendant V8 always needs a telephone for operation (even in the IP connection version). This telephone should be separately marketed (connection via Soft-OLA no longer applicable). |
| • | Headsets are consequently no longer connected to the PC but to the telephone. |
| • | Telephone connectivity is always guaranteed even if the optiClient Attendant PC fails or is switched off. |
Connection variants |
| • | Connection via IP to: optiPoint 410, 420; OpenStage TDM telephones [not connected to CorNet-IP (HFA)] |
| • | Connection via USB interface to: optiPoint 500, OpenStage 40 T |
optiClient Attendant V8 features |
| • | Ongoing, waiting or parked calls are displayed with type, name, and phone number |
| • | Acoustic message signaling with volume control |
| • | Display of the switching state of source and target |
| • | Answering of pending calls |
| • | VIP call flagging for preferred call acceptance |
| • | Selection of telephone directories: |
| - | Outlook Contacts |
| - | Lotus Notes |
| - | Internal Attendant telephone directory, based on Microsoft Access |
| - | Open LDAP |
| • | Advanced integration with MS Outlook, featuring direct e-mail transmission using the phonebook entry |
| • | Call statistics for incoming calls with sort function according to various criteria |
| • | Convenient caller list with an almost unlimited number of entries, sorted according to date and time |
| • | Additional functions, such as, hold keys, override, callback, conference, paging, speaker announcements, alarm signaling, view call charges, redial (10 last-dialed destinations) |
| • | No calls are lost because options are provided for intercepting unanswered DID calls and DID calls to busy stations |
| • | Windows online help |
| • | Convenient configuration of individual features |
| • | Service tools for diagnosis and protocols |
| • | Simple installation routine |
| • | User interface currently available in German, English, Dutch, Portuguese, Italian, French, and Spanish. |
| • | Connection of a blind attendant console, optional. |
| • | optiClient Attendant may operate as the central attendant console in HiPath networks. |
| • | Import of CSV files into the integrated internal phonebook |
| • | Busy lamp fields offer the following features: |
| - | Up to 300 fields per busy lamp field |
| - | Up to two busy lamp fields possible |
| - | Configuration of busy lamp fields to suit individual user requirements |
| - | BLF zoom with automatic font adjustment |
| - | Speed dialing via busy lamp field |
| - | Color display of station status: idle, calling, busy internal, busy external |
| - | Call forwarding may be switched on or off for each station |
| - | Do Not Disturb may be switched on or off for each station |
| - | Displays "forwarded" and "do not disturb" using symbols |
| - | Name definition for BLFs |
| - | Definition of titles for groups of BLF stations |
| - | Access to public calendar (Exchange) |
| - | Copy/cut and paste on the BLF |
optiClient Attendant compatibility |
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PC system requirements |
| • | Pentium IV |
| • | 256 MB RAM space |
| • | Operating systems WIN2000, XP, 2003 Server (Windows Vista Business, see notes in the Sales Information) |
| • | Microsoft-compatible mouse |
| • | CD-ROM or DVD drive |
| • | For operation via TCP/IP connection: |
| - | Functional operating system with network and sound card configured |
| - | optiPoint 410/420 telephone (OpenStage telephones: see notes in the Sales Information) |
| • | For operation via USB: |
| - | optiPoint 500 with USB interface (OpenStage telephones: see notes in the Sales Information), USB cable (part number: S30267-Z360-A30-1), USB driver (included in the CallBridge TU software), and a free USB port at the PC. |
Overview of Microsoft operating systems supported for each connection variant |
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Licensing |
| A license is required for optiClient Attendant V8. The product is licensed centrally via HiPath License Management. |
| When commissioned for the first time, optiClient Attendant V8 can be operated license-free for a maximum of 30 days at HiPath 3000 V8, HiPath 3000/5000 V7, HiPath 2000 V2 and higher, and HiPath OpenOffice EE and higher as part of the grace period offered by these systems. |
Model-specific data |
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optiClient Attendant as central attendant console |
| optiClient Attendant can be used as a central attendant console in an IP network (max. 6 optiClient Attendant per network). To enable network-wide BLF functionality, all attendant consoles must be connected to one of the network's HiPath 3000 nodes and registered. This functionality is independent of the optiClient Attendant connection type (USB or TCP/IP). For the network-wide Busy Lamp Field function all decentralized systems send their station states (e.g. free or busy) to the central system, to which the optiClient Attendants are connected. Signaling takes place in the CorNet-IP protocol (CorNet-NQ protocol tunneled in H.323 via annex M1). |
| In an IP network, up to 100 stations per node can be defined that send their status information to the central attendant console for display on the busy lamp field. The stations of the central system in the network (to which the optiClient Attendants are connected) can all be displayed on the busy lamp field of the central attendant console. |
| HiPath 3000/5000 V8, Service Documentation, Issue 10 | up  |
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| Disclaimer & Copyright | ID: P31003H3580S100017620 | 2011-01-24 |