12  
Service 
 

Introduction  
This chapter contains information on the options available to service technicians and customers for
 •   performing service and maintenance work.
 •   recognizing and correcting errors.
Such work can be performed on site or using remote service.

Chapter contents  
This chapter covers the following topics:

 Topic  
Service and Maintenance Tasks, page 12-3:  
 •   Backing Up the Customer Database (CDB Backup), page 12-3
 •   Effects of Hardware Changes on Customer Data, page 12-8
 •   Relocate/Transfer Application Processor Software (APS), page 12-11
 •   Determine Ccurrent System Software Version, page 12-16
 •   Upgrading HiPath 3000, page 12-16
 •   Determining System Information and Installed Software Components (HiPath Inventory Manager), page 12-17
 •   Backing Up System Components (Backup Manager), page 12-18
 •   HiPath User Management, page 12-20
Guided Maintenance, page 12-22:  
 •   Assessing Displays on the HG 1500 Front Panel, page 12-22
 •   Recording HiPath 3000 Board Status, page 12-22
 •   Recording HiPath 3000 Trunk Status, page 12-25
 •   Recording Station Status, page 12-26
 •   Recording the Status of the HiPath 3000 V.24 Interfaces, page 12-27
 •   Trace Options for HiPath 3000, page 12-28
 •   Trace Options and Evaluations in Connection with SRTP, page 12-29
 •   Monitoring IP Data Packages with rpcap and Wireshark (Ethereal), page 12-30
 •   HiPath Manager PCM Trace Monitor for HiPath 5000, page 12-32
 •   Eventlog for HiPath 3000, page 12-39
 •   Testing Telephones, page 12-39
 •   Event Viewer for HiPath 5000 (Eventlog), page 12-40
 •   HiPath Fault Management, page 12-42
 •   Licensing Analysis, page 12-43
 •   Analysis Using HiPath Software Manager and HiPath Inventory Manager, page 12-44
 •   HiPath 3000 Error Messages (Entries in the Eventlog for HiPath 3000), page 12-45
 •   HiPath 5000 Error Messages (Event Viewer Entries for HiPath 5000), page 12-71
Correcting Errors, page 12-83:  
 •   Automatic Error Correction, page 12-83
 •   Manual Error Correction Without HiPath 3000/5000 Manager E, page 12-83
 •   Manual Error Correction With HiPath 3000/5000 Manager E, page 12-84
Remote Service, page 12-85:  
 •   HiPath 3000 Connection Options, page 12-86
 •   HiPath 5000 Connection Options, page 12-87
 •   Remote System Administration, page 12-87
 •   Remote Correction of System Software (APS), page 12-88
 •   Remote Error Signaling, page 12-89
 •   Controlled Release of a Remote Connection, page 12-90
 •   Remote Administration and Access Using PPP, page 12-90
Security Features, page 12-92:  
 •   Access Security, page 12-92
 •   Automatic Logging of Administration Procedures, page 12-102

HiPath 3000/5000 V8, Service Documentation, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3580S100017620   2011-01-24