2.7 |
Music on Hold (Internal or External Source) |
| Implementing features, see also Manager E Music on Hold |
Definition |
| An integrated music source (hardware module) makes it possible to play music for waiting parties during switching operations. As an alternative, you can use the following optional modules with HiPath 3550, HiPath 3350, HiPath 3500 and HiPath 3300: |
| • | EXMNA (connection option for an external music source) (for U.S. only) |
| • | EXM (connection option for an external music source) (not for U.S) |
| • | EXMR (connection option for an external music source) |
| • | MPPI (with music component) (not for U.S) |
| All HiPath 3000 models allow you to define up to six (16 for V6.0 or later) MoH sources on analog interfaces for the six possible ITR groups. Devices other than Genius or Mozart must be connected to a 600 Ohm transformer. |
No Music On Hold |
| If you choose this option, Music on Hold is completely inactive. If an external caller is blind transferred you will hear ring back with this option. |
| The EXMNA card limits the level at which MOH can be heard over outside lines and is therefore FCC compliant without external limiters. |
| Callers hear MOH if in Consultation Hold state, Parking state, and in transfer state if configured. Queued callers in an UCD environment can also hear MOH if so configured. |
| MOH can be configured in one of three ways: |
| 1. | No Music on Hold: The held party hears nothing (silence). |
| 2. | MOH with ring tone: The held party will first hear MOH during the Consultation process. When a call is transferred to the destination, the MOH is replaced by ringback tone. |
| 3. | MOH without Ring Tone: The held party will hear MOH until the called party answers the call. |
HiPath Xpressions Compact-based MOH for HiPath 33xx, 35xx and 38xx |
| In HiPath 3000 version 4.0 SMR 7 and later, HiPath Xpressions Compact supports music-on-hold (MOH). |
| With HiPath 3000/5000 V6.0 and later there are 16 ITR groups (in Version 5.0 there were only 6). However, only a further 6 MOH sources can be assigned to the 16 ITR groups from the integrated voicemail. The MOH ports are no longer available for voicemail operation and should be removed from the voicemail port hunt group. |
| Each MOH channel features an MOH mailbox. Callers in the queue hear mailbox greetings as MOH. Each MOH mailbox has four greetings which can be individually customized. These are integrated in the MOH and are always played as an endless loop. |
| Each MOH mailbox plays back a standard announcement. Customized MOH announcements can be implemented by changing the greetings of the MOH mailboxes via the HiPath 3000 Manager E/C. The music or announcement must be available in the PCM WAV format, 8 kHz, 16 bit, mono. |
| The MOH function of an available HiPath Xpressions Compact board can be remotely configured. |
Additional loop resistance for analog interfaces |
| There are external MOH boards for analog interfaces into which a loop resistance has not been integrated. If this type of MOH board is connected to an analog subscriber line module, the waiting caller does not hear music-on-hold. This may be the case in the following situations: |
| • | After an external MOH board is connected |
| • | After HiPath 3000 is restarted |
| Therefore, it is necessary to connect an additional loop resistance and two capacitors between the analog interface of the subscriber line module and the MOH board. The basic circuitry is as follows: |
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Model-Specific Data |
Dependencies/Restrictions |
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| HiPath 3000/5000 V8, Feature Description, Issue 10 | up  |
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| Disclaimer & Copyright | ID: P31003H3580F100017618 | 2011-02-07 |