2.13  
Override 
 
Implementing features, see also Manager E Override

Definition  
Authorized users and the current intercept position (day or night) can use a code or key to override a call in progress at an internal station.
The participating stations are notified of the busy override by an alerting tone and a screen display.
The feature can be invoked during the busy signal or during the camp on state.
During an override condition,
 •   if the called party goes on-hook, all parties are released.
 •   if the party which was connected to the called party goes on-hook, the overridden and overriding parties remain connected.
 •   if the overriding party goes on-hook first, the original conversation can continue and the conference bridge is removed.
 •   If the called party had activated DND, the conversation will nevertheless be overridden. However, a station authorized to use the Busy Override feature, cannot override a station with DND active and in an idle state.
Override is not possible when CSTA monitoring is active.
It is possible to override an executive station in a MULAP. The attendant console always has override authorization and other stations can be assigned override authorization. Override is also possible on stations with call waiting rejection.
CorNet-N
Override cannot be invoked over a CorNet-N link.
CorNet-NQ
A subscriber with override permission can override to a call in another node via CorNet-NQ.

Model-Specific Data  

 Subject  
 HiPath 3800  
 HiPath 3550  
 HiPath 3500  
 HiPath 3350  
 HiPath 3300  
Feature available in  
 x  
 x  
 x  
Hardware requirements  
 -  
 -  
 -  
Software requirements  
 V5.0 or later  
 V1.0 or later  
 V1.0 or later  

Dependencies/Restrictions  

 Subject  
 Dependency/Restriction  
No override possible  
Override is not possible if
 •   the called station is currently dialing
 •   CSTA monitoring is active
Likewise it is not possible to override one of the following stations (voice channel signaling security):
 •   Analog station with message waiting LED
 •   Fax connection
 •   Modem connection
 •   PhoneMail (5-digit and 6-digit)
 •   Door opener
 •   Answer machine
 •   External MOH
 •   Loudspeaker
Hunt group  
Busy override is not possible if all stations are busy when a group or hunt group is called.  
S0 station  
It is not possible to override an S0 station.  
Attendant console  
The busy override feature is activated by default and cannot be deactivated.  
Override security  
There are no parameters that can provide override security for individual stations.  

HiPath 3000/5000 V8, Feature Description, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3580F100017618   2011-02-07